Digital Pathfinders Events

As businesses strive to enhance customer experiences and streamline communication processes, chatbots have emerged as invaluable tools. If you are an SME, charity or social enterprise registered or trading in Newcastle, Northumberland or North Tyneside join Digital Pathfinders for a comprehensive workshop which will equip you with the skills and knowledge necessary to create and deploy effective chatbots within your organisations.

Workshop Objectives

Understand the fundamentals of chatbot technology and its applications in various industries.
Learn the process of designing, developing, and deploying chatbots to meet specific business needs.
Acquire hands-on experience in building and testing chatbots using popular platforms and tools.
Discover best practices for enhancing chatbot interactions and improving user experiences.
Explore advanced techniques to integrate Natural Language Processing (NLP) and AI capabilities into chatbots.

Target audience

This fully-funded, free to attend workshop is part of the Digital Pathfinders programme and funded by the North of Tyne Combined Authority. This means only organisations and business from Newcastle, Northumberland and North Tyneside are eligible to attend.

E.g. Those seeking to implement chatbots for customer support and engagement. Marketing professionals aiming to leverage chatbots for lead generation and marketing campaigns. Developers and programmers interested in expanding their skill set into chatbot development. Customer service representatives looking to enhance customer interactions through chatbots.

Agenda

The workshop will be delivered over two consecutive days with refreshments and lunch provided. Whilst we recommend attending both sessions, it is possible to attend only one of the days.

Day 1

Introduction to chatbots: Definitions, types, and real-world applications
Planning your chatbot: Identifying objectives, target audience, and use cases Designing Chatbot conversations: Creating user personas and mapping conversational flows
Chatbot platforms: Overview of popular chatbot development platform
Hands-on Session: Building a basic chatbot prototype

Day 2

Advanced chatbot development: Implementing NLP and AI functionalities Chatbots with Existing systems (CRM, CMS, and other business tools)
Chatbot best practices: Writing effective chatbot scripts and responses
Testing and debugging: Ensuring chatbot functionality and performance
Deploying your chatbot: Strategies for a successful launch.

Please note

If you wish to attend this event, you will need to register with the Digital Pathfinders programme. Registering for the programme will open up access to more events, one to one support and in some cases, funding opportunities. Full details on how to register can be found on our website and you can complete the short registration form here.